Help

It means the system noticed many accesses to your property's code in the last few hours. It's a safeguard to prevent the QR from being copied and shared outside the property. Just show the screen to your host: in ten seconds they can refresh the code and you'll be in.

You probably cleared your browser cookies or you're using another device. Just rescan the QR in your room: you'll be back in within seconds, no need to do anything else.

The link is meant for guests of the property: if it's opened far from there, the verification screen may show up. If your friends are staying at another SalentoOneClick property, they'll find their own QR in their room.

Access remains valid for 24 hours from the scan. During your stay you won't need to do anything: if more than 24 hours pass, just rescan the QR in your room.

Log into your panel, "QR" section. You'll find the signed QR ready to download as PNG and a button to refresh it whenever needed. Print the new one and replace the old one in the room: that's the only step required.

Go to the QR panel and click "Refresh code". You'll get a new QR to download: the old one stops working instantly. Print it or show it from your phone to the guest, who rescans and gets in immediately.

Yes. In the "QR" panel set your property's real room count: the threshold is automatically calculated as rooms × 4 (a margin designed for families and groups). For special cases (e.g. private events), write to us and we'll help you tune it.

Technically yes, but the system will detect too many accesses compared to your room count and will show the verification screen. The QR is designed to be used inside the property: that's how we protect the value of your subscription.